Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@thefairwaymall.com

Returns

Great question, our team is always dedicated to help our customers as much as possible!

Since once you order from us, you have a guarantee of 30 days timeframe to return/exchange the product you bought from us. In that case for fastest solution simply attach the photos of the item and reason/s why do you need to return it thru our Returns Page. Simple right? We make it easy for you.

However, please take note that products from the Health & Beauty Department can only be eligible for returns if:

  • It was unopened merchandise including original packing slip and packaging itself
  • It was damaged caused by the shipping carrier upon arrival for you

Once the item was successfully returned, Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal and other payment method refunds can typically take 3-7 business days.

Shipping

We can ship all items only for 48 states in United States of America, however, we can't ship items for APO, PO, FPO, AE Boxes including Hawaii, Puerto Rico and Alaska delivery addresses.

Please allow our fulfillment team to process your order/s within 24-48 hours. Prior to that given hours, our team will send you an email notification regarding your order status with attached tracking number/s so you can track the progress of your order. Since all our orders are FREE Standard Shipping expect orders to arrive between 2-15 days

Uncategorized

You may contact us at customer@fairwaymall.com or simply initiate with our friendly live chat support thru our store.